Information About Counselling Interactive

Counselling Interactive Information

Practice Hours & Locations
Monday By arrangement Strathfield / Zoom
Tuesday 9:00 am – 5:30 pm Strathfield/ Zoom
Wednesday 9:00 am – 7:30 pm Strathfield / Zoom
Thursday 9:00 am – 9:00 pm Strathfield/ Zoom
Friday 9:00 am – 5:30 pm Strathfield / Zoom
Saturday 9:00am – 7:30pm Strathfield/ Zoom
Sunday By arrangement Strathfield/ Zoom
Consultation Fees

The consultation fee is set at the first session.


To make an appointment please go to Contacts & Appointment menu or email at or call on 0402 483 677.

We offer face to face, telephone, email and online counselling. The telephone & online counselling sessions are usually pre-arranged or via telephone, email or SMS.

Prepare for the First Session

Prepare for the first session

Once your booking is made, you will need to prepare for the first session. Following three documents will be emailed to you. Please…

1. Read the Client Information Sheet.

2. Complete the Client Data Form. 

3. Read and sign the Client Agreement Contract.

And, bring completed Client Data Form and signed Client Agreement Contract to your first session.

Frequently Asked Questions (FAQs)


What is counselling?
Counselling and psychotherapy are basically ‘listening-&-talking’ based approach to therapy by addressing personal and relational issues. Personal issues may cover fundamental human suffering, dilemmas, crisis, aspiration towards self-actualization among many others. The issue can also be spiritual, philosophical, social as well as other aspects of life.
Why come to counselling?
The aim of counselling is to talk about any matters that concern you in order to bring about clarity, insight, improvement, resolution and development. Counsellor’s role is to provide a safe, secure, supportive and confidential space and to assist you through this process with trust, and without judgment.
Who comes to counselling?
Anyone can come to counselling to talk about personal issues. Children, adolescent, adults, singles, couples, family, parents, corporate workers etc. can come to counselling to talk about their relevant issues.
How does counselling process work?
At the initial session, after hearing the presenting issues the client and the counsellor assess, set goals and chart how the counselling/therapy will proceed. The length of counselling session will depend on the issues presented. Once the presenting issue has come to a satisfactory resolution, or at any point during the progress of therapy the client may choose to terminate the  counselling/therapy.
What are some of the possible goals of counselling?
It general, the overall goal of therapy is to facilitate client’s insight, clarity, resourcefulness, happiness and so on. But in practice some of the specific and realistic goals of counselling can be one or more of the following.

  • Emotional and Interpersonal Support
  • Facilitation and Assistance with Adjustment and Resources
  • Understanding and Insight
  • Decision Making and Problem Solving
  • Psycho-Education
  • Symptom Amelioration
  • Cure
  • Crisis Intervention and Management
  • Personal Development
  • Self-Actualization
  • Discovery of Meaning or Purpose
  • Personality Change
  • Systemic or Social Change
What issues can I bring to counselling?
Some of issues that your can bring to counselling are;



Depression and other mood disorders


Mental health issues

Eating related difficulties


Self harm and suicidality


Personal Development

Life Skills Development

Coping Skills Development


Enduring through suffering

Symptom Amelioration

Working through grief and loss

Overcome behavioural or substance dependence


Domestic Violence issues

Childhood Sexual Abuse

Childhood Neglect

Childhood physical/Emotional Abuse

Family Violence



Enhance relationships

Establish relationship

Resolving conflicts in relationships

Analysing communication styles and interaction

Improving communication skills

Improving attachment issues

Rebuilding after relationship ending


Pre-Marriage Counselling


Marital Issues

Marital conflicts and breakdowns


Family maintenance

Family formation

Family separation

Blended family issues


Learning to parent

Parenting after separation

Child protection issues

Parenting skills

Grand parenting

Succession planning for care of adult disabled child


Childhood Behavioural and Psychological Issues

Early childhood education issues

Schooling issues


Adolescent Issues

Dealing with difficult parents

Forming and maintaining friendships

Internet and Cyber use issues

Separation of parents

Step parents and siblings issues


Behavioural addictions: Gambling

Substance Addiction: Drugs, Alcohol etc.


Can I do counselling over the phone or via internet?
At Counselling Interactive you can hold a counselling session face-to-face, or talk to a counsellor over the phone or secure internet audio/video connection. Telephone and internet based counselling can only be done after initial discussion with a counsellor.
What happens at the first session?
At the initial session client is given opportunity to present the issue at hand in a safe, secure and confidential space. In dialogue with the counsellor the presenting issue is clarified and identified. The goal of counselling is explored and agreed  between the client and the counsellor. How the counselling/therapy will proceed is discussed. Frequency of sessions and length of engagement and other administrative arrangements are also discussed and agreed.
What do I do if I need to talk to someone outside normal opening hours?
We care for our clients during after hours emergencies. In the event of emergencies please contact the counsellor via the mobile number. All after hour consultations will be charged as per Client Agreement Contract. Alternatively, contact your GP or Life Line counselling can be contacted on 13 11 14 in the event of emergency. Please see Useful Links section for other useful places to call.


How do I contact Counselling Interactive?
You can contact us through Contact & Appointment page of this website or by email to or please call 0402 483 677.
How do I make a booking?
You can book a session through Contact & Appointments page of this website or by sending an email to or call 0402 483 677 to arrange an appointment. Our reception staff are always ready to book your preferred time. Longer consultation times are available. Follow up appointments are usually made after your initial session.
Do I need a referral?
You do not need a referral from your doctor to come to counselling &/or psychotherapy sessions.
Is counselling/psychotherapy covered by Medicare?
Medicare does NOT cover the cost o counselling or psychotherapy at this stage. Your counselling/psychotherapy session may be covered by your private health insurance policy.
How many sessions of counselling will I need?
Number and frequency of counselling sessions are determined by you. In some cases one or two sessions would enough to address your concerns. In other cases months of years are needed to address some deeper issues. Typically people see a counsellor regularly for at least two or three months.
What do I do if I need to change or cancel my booking?
It is easy to change or cancel your booked session. All you need to do is to send us an SMS, email of call us 24 hours before your appointed session. If your need to do so in less than 24 hours you can still change or cancel your appointment, but agreed fee arrangement regarding cancellation in less than 24 hours will apply.
Care Outside Normal Opening Hours
At Counselling Interactive, we care for you during after hours emergencies. In the event of emergencies please contact the counsellor via the mobile number. If the counsellor is not available to take your call, the counesllor will endeavour to return your call as soon as possible. All after hour consultations will be charged a fee as per the agreement made on the Client Agreement Contract.

Alternatively, contact your GP. Life Line counselling can be contacted on 13 11 14 24 hours a day. Please also go to the Useful Links section of this website for more helpful contact details.

Feedbacks & Complaints
At Counselling Interactive, we welcome your feed back regarding the quality and the nature of our services. All feedbacks and complaints can be discussed verbally, in writing or electronically to the counsellor or the practice manager.




What is the confidential policy of Counselling Interactive?
Confidentiality is the most important element of the counselling relationship. Anything that was talked about within counselling sessions are treated with utmost confidence. Counselling Interactive adheres to strictest of confidentiality policy as per agreement with between the client and the counsellor. No information will be shared without prior consent with the client, unless you are in danger of harming yourself or others.
What does it cost to see a counsellor?
The counselling fee is determined and agreed upon at the first consultation meeting. The counselling fee schedule can be found in Info & FAQ page. Fee for telephone or internet based consultation apply according to the agreement made at the first consultation.
How do I pay for the sessions?
The payment for counselling is made at the end each session. The counselling fee can be paid by Cash or by direct Bank to Bank Transfers.
Can I claim cost of counselling from my Private Health Insurance?
Some Private Insurance policies cover the cost of counselling and psychotherapy. Please check with your private health insurance company regarding your policy coverage. Counselling Interactive is an approve provider of counselling and psychotherapy service for Medibank Private.
Managing Client Information
At Counselling Interactive the confidentiality of our client information as fundamental to client-counsellor’s trusting relationship. The client information are kept in documents of physical and electronic format. These information are kept in a secure storage.


What is the difference between counselling and psychotherapy?
Many elements of counselling and psychotherapy overlap. But in general counselling focuses on specific problem/issue that a client brings to the session, such as relationship issue, bereavement, mental health issue etc. Psychotherapy on the other hand focuses on a longer term issues that are rooted in deeper sense of self such as personality and/or philosophical issues.
What is the difference between psychiatrist, psychologist, psychotherapist and counsellor?
The training standards and treatment methods differ in these mental health professionals.


Psychiatrists are medical doctors with specialist training in physiological causes of mental disorders. Psychiatrists can prescribe medications in addition to treating patients with psychotherapeutic methods such as psychoanalytic approach. Psychiatrists belong to Royal Australian and New Zealand College of Psychiatry. Psychiatrists costs can be partly covered by Medicare if referred from a GP.


Psychologists are trained at least two year postgraduate level of study at university plus two years of supervised training under an experience supervisor. In Australia, psychologists belong to Australian Psychological Society. Psychologists are not doctors and does not prescribe medication. Psychologists predominantly employ Cognitive Behavioural Therapy (CBT) in treating their clients. Psychologists services can be partly covered by Medicare under referring GP’s Mental Health Care Plan.


Psychotherapists can come from psychological, psychiatry or psychotherapeutic training background. Psychotherapy training is postgraduate level training, usually at a Master Degree level. Above and beyond CBT, psychotherapists are trained in number of other therapeutic modalities such as Psychoanalysis/Psychodynamic Treatment, Client Centred Approach, Gestalt, Existential, Family Systems approaches and variety of techniques stemming from these major theoretical models. Psychotherapy is informed by developmental perspective as well as neurobiological research. Psychotherapists belong to Psychotherapists And Counsellor’s Federation of Australia (PACFA) and Counsellors and Psychotherapists Association of NSW (CAPA). Psychotheraptist’s fees are not supported by Medicare, but can be claimed through private health insurance.


At present anyone can call themselves a counsellor in Australia. Counsellors training could vary from a few weeks correspondence course to two years full time Master level training. Psychotherapists and Counsellor’s Federation of Australia (PACFA) and Counsellors and Psychotherapists Association of NSW (CAPA) has been established as industry bodies to ensure ethical practice and high training standards for the counsellors and psychotherapists in Australia. Counsellors’ approach can be as broad and varied, but most counsellors practice Person Centred (Rogerian) approach to counselling. Some counsellors’ fees could be claimed through private health insurance.

The counsellor at Counselling Interactive have Psychology background with Master Degree in Counselling & Psychotherapy, and are member of PACFA. Depending on you private insurance level of cover a portion of  counselling cost can be claimed on Medibank Private and Bupa (from 1 July 2018).

What is psychotherapeutic modality?
Psychotherapeutic modalities are the types of therapies that had been developed over the history of the world of psychology. These modalities attempts to understand and treat psychological issues from different perspectives. Some of the well know and often practiced psychotherapeutic modalities are Person-Centered Psychotherapy, Psychoanalytic or Psychodynamic Psychotherapy, Existential (Phenomenological) Psychotherapy, Behaviour Therapy, Cognitive Behaviour Therapy (CBT) and Family Systems Therapy.
What types of therapies are there and what are their goals?
Each of the therapeutic modalities has their respective philosophical base with idiosyncratic developmental history, concepts, goals, techniques and applications.
What is the Principle and the Goals of Person-Centred Therapy?

Person-Centred Therapy perceives that human beings are positive. It attests that all humans have an inclination toward becoming fully functioning. That is that all people have in them the ability and the drive to self-actualize. The therapy helps the client to experience feelings that had been denied to awareness. The client progresses toward increased awareness, trust in self, spontaneity and inner directedness. The Person Centered Therapy attests that each and every client has the capacity to become aware of the issues/blockages and has the ability to find their resolution. All psychological difficulties stem from the incongruence between the real self and ideal self. All consequent maladjustment therefore, stems from the incongruity between what one is and what one wants to be. The therapy attempts to focus on the “here & now” and on emotional experiencing and expressing. The Person Centered therapy aims to provide safe and confident space for the client’s self exploration. To empower the client to head towards greater self trust, openness, increased spontaneity and to become more self directed.

What is the Principle and Goals of Psychodynamic Psychotherapy?

Psychodynamic Psychotherapy assumes that human beings are basically characterized by psychic energy and by early experiences. Central to all behaviors are the unconscious motives and conflicts. That is that the sexual drives and inner impulses are the basic drives of human nature. Adult personality problems are assumed to be rooted in the childhood conflicts and early developmental traumas. Fundamental psychodynamic psychotherapy attests that a normal personality develops with successful integration and resolution of psychosexual stages of development. Hence, the problems with personality stems from inadequate or faulty resolution of a psychosexual stage during early development. Psychodynamic Psychotherapy aims to make conscious the conflicts in the unconscious in order to reconstruct the basic personality. The therapy helps the client relive early childhood experiences to work through repressed conflicts. Ultimately it aims to achieve client’s emotional and intellectual awareness.

What is the Principle and Goals of the Existential Psychotherapy?

Existential Psychotherapy focuses on the nature of the core human condition. The therapy traverse through issues including freedom of choice, search for meaning, being alone, capacity for self-awareness, being in relation with others, responsibility, striving for authenticity, anxiety, facing living and dying. It attests that each personality develops in uniqueness of each individual with a sense of self developing from infancy. The emphasis of therapy is one the present and one what one is becoming. It is future oriented and stresses self-awareness before each and every decisions. Existential Psychotherapy aims to assist clients to actualize their freedom and to become aware of their potentials while recognizing their responsibility for what is happening in their lives, and to identify factors that block their freedom.

What is the Principle and Goals of the Cognitive Behavioural Therapy (CBT)?

Cognitive Behaviour Therapy (CBT) addresses individual’s tendency to incorporate faulty thinking, which leads to behavioural and emotional disturbances. CBT attests that the major determinants of how we feel and act is our cognitions. Cognition and behaviour, and the role of thinking, deciding, questioning, doing, and re-deciding are the focus of the therapy. It is attested that the therapy is a learning process where a psycho-education, including learning new ways of thinking, acquiring and practicing new skills and acquiring more effective ways of coping with problems are taught. It is thought that the mental problems are based in childhood experiences and reasoning which are reinforced by present cognitive reasoning. The deepest roots of belief system is the primary source of disorders. Along with faulty assumptions and misconceptions, the person’s internal dialogue results in maladaptive behaviors. CBT aims to assists clients seek out their faulty beliefs and dysfunctional automatic thoughts to confront faulty reasoning and cognitions with contradictory evidence that they gather and evaluate in order to bring about transitions in their behaviors from maladaptive and dysfunctional to healthy ones.

What is the Principle and Goals of the Family Systems Therapies?

Family Systems Therapy views family from an interactive and systemic perspective. It is considered that each member of the family are active and functional individuals connected to each other as a living system called a family. Hence, a change in one member will affect intrinsically connected others members of the family. The context of the family provides understanding of individual’s behaviour and functioning in relationship to others. The family systems therapy deals with a family as one organismic unit. It is thought that an individual’s dysfunction grows out of a larger system of the family and the internal interaction within the unit. The focus of the family systems therapy is on the pattern of verbal and non-verbal communication patterns within a family. Problematic relationship are considered to be a passed down from one generation to next. Some common concepts in family systems therapy are triangles, power coalitions, functional versus dysfunctional interaction patterns, differentiation, family of origin dynamics and here-and-now interactions. The main aim of family systems therapy is for the family members to acquire awareness of dysfunctional relationship patterns and to replace with new functional interactions.

What modalities does Counselling Interactive practice?
At Counselling Interactive application of therapeutic modalities are tailored to the presenting issue of the client as well as client suitability for the application of the appropriate modality. At Counselling Interactive, depending on presenting issue, client circumstances, client characteristics and needs, one or more of the following therapeutic modalities could be applied; Person Centred Therapy, Psychodynamic Psychotherapy, Existential (Phenomenological) Psychotherapy, Cognitive Behavioural Therapy, Family Systems Therapy or Emotion Focused Couple Therapy and others.